The Sunchips Saga…..
Sorry for the late post – we had quite the weekend. I don’t know why I always think I will have time to write when I am home!
I have a sad story to tell you – but there is a happy ending.
See this bag of French Onion Sunchips? I bought them on sale and had been biding my time before opening them (all of three days, but it was a herculean effort).
I love French Onion Chips and the plan was to have them with my lunch or as a snack at work.
Can you imagine how miserable I was when I opened the bag and <gasp> they tasted like regular sun chips?
There may have been an expletive or two uttered by Dizee. But then I started wondering – could it be me? Maybe, somehow, I ended up with an inability to taste French Onion chips?
The horror!
But no – I forced others to try the chips and they assured me there was absolutely NO French Onion to them.
Why this long drawn-out story about artificial French Onion seasoning on chips I probably shouldn’t be eating anyway?
I was so upset that I ended up emailing Frito-Lay chips to tell them about the crushing disappointment I felt at this situation….
Guess what they did? They sent me the coupons below – and I received them in days!
The moral of this little parable? It never hurts to let a company know you encountered a problem.
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I love companies with wonderful customer service! It would have never occurred to me to write to a company about the flavor of a product, but I will totally keep this in mind. One of my HATES in life (maybe a bit too much drama here, lol) is thinking I’m going to enjoy eating a certain food and that for any reason I don’t end up eating what I expected! Ugh! lol
But anyway, going back to great companies! I put a fancy/expensive-to-us Nexxus hairbrush on my list last Christmas and received it. I was sooo disappointed when it fell apart a few months later. I kept using it without the handle for several months. One night, I got the random thought to contact them. I thought I’d have to give them an eyeful of how awful it was to have this happen. I truly thought it was going to be a hassle to get a response I’d be happy with. Much to my surprise! the response to my email was to apologize and let me know a check was being processed and would be sent in the next few weeks! It arrived a few days later! wow!!! I was super duper happy! So happy that I went to buy myself another one of their hairbrushes!!! lol Oh! Second best part was I found it on clearance, so I had a nice little chunk of change for myself!!
It definitely does pay to speak (or write) up!
Sorry! Didn’t mean to hog up your comment space! lol Hope you’ve been doing well!! Don’t get the chance to visit you as much as I’d like, but I haven’t forgotten about you!
Hey Lety!!!!! Good to hear from you!!!! I am glad you didn’t forget about me
But I totally understand – it has been nutty on my side too!
I love your story!!!! See – it pays to say something! I am glad you got a replacement and a little extra coin.
Hope all is well!!!!!
I love that you emailed them. My disappointment would have been as crushing as yours (regular Sun Chips? Meh. French Onion? OH HECK YES!) but I never would have thought to alert them to my supreme sadness.
Also, thanks a lot. Now I have to go buy a bag.
Jen @ Cuddles and Chaos recently posted…I Did It.
HAHAHA! See – you get it!!!! I hope you get a ‘full flavor’ bag!